Service Delivery Models
By PragICTS
Services of PragICTS are delivered through the following Service Delivery Models (SDM). Each model provides for a specific scope for engagement with PragICTS based on the clients requirements and context.
Fixed Price
A fixed price is given for the fullfilment of a service when there is clarity (at both macro and micro levels).
Ideal for projects and services with a clearly defined
1. Scope
2. Requirements
3. Design & Architecture
4. Technology stack
5. Processes and workflows
6. Dependencies
7. Integration Points & Systems
8. Timelines
Utilization
Service is billed on utilization (time and material). Billing is calculated on
1. Man hours expended
2. Materials (infrastructure, cloud, software, etc.) used and consumed
Ideal for projects and services which has futher finalization on
1. Scope
2. Requirements
3. Design & Architecture
4. Technology stack
5. Processes and workflows
6. Dependencies
7. Integration Points & Systems
8. Timelines
Dedicated Resourcing
Projects and services which require a dedicated setup on a long term basis. Resources are exclusively dedicated to the client. Level of PragICTS supervision required depends on the scope and the SLAs
Ideal for projects and services which requires
1. Total control of the resources
2. Dedicated resourcing
3. To function as an offshore extension to the client's on-premise team
4. Knowledge and experience retention of the team
5. Total compliance with client's technology and engineering environments, standards, training, etc.
Bespoke
A combination of the above to meet the exact requirements of a client. Articulated and finalized at the pre engagement stage.
04.